Refund policy
Do you offer refunds for digital products?
Because all products in our store are digital and delivered instantly after purchase, we generally do not offer refunds or returns once a product has been downloaded or accessed. Digital files cannot be “returned” once they have been received.
Why are refunds limited for digital products?
Digital products are available for immediate download and can be copied after purchase. For this reason, we are unable to offer refunds in most cases once the files have been delivered.
What if I purchased a product by mistake?
If you purchased a product by mistake and have not downloaded the files yet, please contact us as soon as possible. We will review your request and may issue a refund depending on the situation.
What if I have trouble downloading my files?
If you experience any problems downloading or accessing your files, please contact our support team. We will help you access the product or provide a new download link if necessary.
What if the file is damaged or does not open properly?
If a file is corrupted, missing, or cannot be opened, please contact us and we will provide a corrected version of the file or assist you in resolving the issue.
What if I cannot edit the template?
Please make sure that you are using the correct software listed in the product description (for example Figma). If you are unsure how to use the file or need assistance, our support team will gladly help you.
What if the product is different from the description?
If the product you purchased does not match the description or preview shown on the product page, please contact us. We will review the issue and provide a solution if necessary.
Can I exchange a digital product for another one?
Because our products are digital downloads, exchanges are generally not possible. However, if you experience a technical issue, we will do our best to help resolve it.
How long do I have to report a problem?
If you experience any issues with your purchase, please contact us within 7 days of the purchase date so we can review the situation and assist you.
How can I request support?
If you need help with your purchase, please contact us through our support email or contact form. When contacting us, please include your order number and a short description of the issue.
What information should I include when requesting support?
To help us assist you faster, please include:
• your order number
• the product name
• a description of the issue
• screenshots if possible
Our goal
Our goal is to ensure that every customer has a smooth and positive experience. If you encounter any issues with your purchase, we are always happy to help and find the best possible solution.